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Online · School of Business · Graduate Business

Total Quality Management
BUSI-616

  • CG
  • Section 8WK
  • 11/08/2019 to 04/16/2020
  • Modified 01/13/2020

Course Description

This course provides learners with an understanding of quality control and improvement systems. The course includes study of topics related to quality management approaches, design and implementation of quality-related procedures, and related technologies. The focus of the course is on enhancing goods, services, and the business environment.

Requisites

Prerequisite

BUSI 613

Rationale

The purpose of this course is to provide the student with foundational information on Total Quality Management theory and practice in all areas of business at all levels. The utilization of the practices should ultimately be used to improve business outcomes by providing tools to use the best practice to improve the business outcomes.

Measurable Learning Outcomes

Upon successful completion of this course, the student will be able to:

  1. Understand the principles of total quality management.
  2. Choose appropriate statistical techniques for improving processes.
  3. Develop the organizational, competitive and economic potential of quality.
  4. Integrate biblical principles with the practice of total quality management.

Course Resources

Required Resource Purchases

American Psychological Association. Publication manual of the American Psychological Association (Current ed.). Washington, DC: Author.

Goetsch, D., & Davis, S. (2016). Quality management for organizational excellence: Introduction to total quality (8th ed.). Pearson Publishing. ISBN: 9780133791853.

Disclaimer: The above resources provide information consistent with the latest research regarding the subject area. Liberty University does not necessarily endorse specific personal, religious, philosophical, or political positions found in these resources.

Additional Materials for Learning

    1. Computer with basic audio/video output equipment
    2. Internet access (broadband recommended)
    3. Blackboard recommended browsers
    4. Microsoft Office

Course Assignments

Textbook readings and lecture presentations

Course Requirements Checklist

After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in Module/Week 1.

Discussion Board Forums (13)

Discussion boards are collaborative learning experiences. Therefore, the student is required to create a thread in response to the provided prompt for each forum. Each thread must be 500–750 words and demonstrate course-related knowledge. In addition to the thread, the student is required to reply to 2 other classmates’ threads. Each reply must be 450–600 words. Each thread and each reply must include at least 2 scholarly sources in addition to the textbook and relevant scriptural integration. All citations and references must be in current APA format.

Contrasting Quality Philosophies

The student will review the assigned readings and choose two of the quality theorists to compare and contrast their concepts and discuss each of the quality philosophies to business competitiveness as well as the application of biblical integration. The final submission must be approximately 500 words and contain at least 2 references to scholarly articles for a total of 3 references. Current APA format must be used, and a title page and reference list must be included.

Strategic Partners and Alliances

The student will review the assigned readings and identify who the strategic partners are within his/her selected organization. What alliances have been formed and what type of organizational culture does your selected company have? How does the organizational culture of the selected company impact their partners and/or their strategic alliances? The final submission must be approximately 500 words and contain at least 2 references to scholarly articles for a total of 3 references as well as application of biblical integration. Current APA format must be used, and a title page and reference list must be included.

Customer Satisfaction

The student is asked to review the assigned readings and reflect on who the customer is within his/her selected organization. Is importance placed on satisfaction on both the internal and external customer? How are the needs of both internal and external customers identified? Who is empowered in your organization to meet the needs to internal or external customers?

The final submission must be approximately 500 words and contain at least 2 references to scholarly articles for a total of 3 references as well as application of biblical integration. Current APA format must be used, and a title page and reference list must be included.

Training Needs Analysis

Review the assigned readings and for your chosen organizational problem and decide how you would conduct a training needs analysis (TNA) to effect a quality change.

The final submission must be approximately 350 words and contain at least 2 references to scholarly articles for a total of 3 references as well as application of biblical integration. Current APA format must be used, and a title page and reference list must be included.

Quality Tool Application

The student will review the assigned readings for his/her chosen organizational problem and choose 1 of the quality tools from below and apply the organizational problem (chosen in Module/Week 1).

  1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories.
  2. Check sheet: A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes.
  3. Control charts: Graphs used to study how a process changes over time.
  4. Histogram: The most commonly used graph for showing frequency distributions, or how often each different value in a set of data occurs.
  5. Pareto chart: Shows on a bar graph which factors are more significant.
  6. Scatter diagram: Graphs pairs of numerical data, one variable on each axis, to look for a relationship.
  7. Stratification: A technique that separates data gathered from a variety of sources so that patterns can be seen (some lists replace “stratification” with “flowchart” or “run chart”.

The final submission must be approximately 200 words of a narrative description of how the tool has been applied. Current APA format must be used, and a title page and reference list must be included.

Application of PDCA Cycle

The student will review the assigned readings and for his/her chosen organizational problem, describe the steps required for a continual process improvement (using the problem from Module/Week 1) utilizing Deming’s PDCA Cycle.

Plan–Do–Check–Act Procedure

  1. Recognize an opportunity and plan a change.
  2. Test the change. Carry out a small-scale study.
  3. Review the test, analyze the results and identify what was learned.
  4. Take action based on what was learned in the study step: If the change did not work, go through the cycle again with a different plan. If it was successful, incorporate what was learned from the test into wider changes. Use what was learned to plan new improvements, beginning the cycle again.

Reference: http://asq.org/learn-about-quality/project-planning-tools/overview/pdca-cycle.html

The final submission must be approximately 500 words and contain at least 2 references to scholarly articles for a total of 3 references as well as application of biblical integration.. Current APA format must be used, and a title page and reference list must be included.

Change Management Strategy

Review the assigned readings and choose what change management strategies should be applied for implementation of the quality initiatives.

The final submission must be approximately 500 words and contain at least 2 references to scholarly articles, for a total of 3 references as well as application of biblical integration. Current APA format must be used, and a title page and reference list must be included.

TQM Presentation

Create a 5 minute presentation of your Total Quality Management Project.

  • The student will include the highlights of his/her work in a 5–7-minute summary with no more than 10 slides, using talking notes to supplement slides. Not all of the information found will be able to be presented. The student should imagine he/she is at a conference, and use the grading rubric as your guide for the presentation.
  • The presentation must be outlined as follows:
    • 1 minute = Introduction, problem statement, search history, and reason for study
    • 3+ minutes = Quality philosophy used (1+ minute), explaination of the Quality Tool used to create a process flow diagram (1+ minute),  and he statistical process control used for tracking (1+ minute),  (for a total of 3 minutes)
    • 1+ minute = Conclusion with biblical integration (solution to the problem, implications for business and projected outcome).

Submit this presentation to the Discussion Board Forum and the assignment link.

Course Grading

Course Requirements Checklist

10

Discussion Board Forums (13 @ 35 pts ea)

455

Contrasting Quality Philosophies

50

Strategic Partners and Alliances

50

Customer Satisfaction

50

Training Needs Analysis

50

Quality Tool Application

50

Application of PDCA Cycle

50

Change Management Strategy

50

TQM Presentation

195

Total

1010

Policies

Late Assignment Policy

Course Assignments, including discussion boards, exams, and other graded assignments, should be submitted on time.

If the student is unable to complete an assignment on time, then he or she must contact the instructor immediately by email.

Assignments that are submitted after the due date without prior approval from the instructor will receive the following deductions:

  1. Late assignments submitted within one week after the due date will receive up to a 10% deduction.
  2. Assignments submitted more than one week and less than 2 weeks late will receive up to a 20% deduction.
  3. Assignments submitted two weeks late or after the final date of the course will not be accepted outside of special circumstances (e.g. death in the family, significant personal health issues), which will be reviewed on a case-by-case basis by the instructor.
  4. Group projects, including group discussion board threads and/or replies, and assignments will not be accepted after the due date outside of special circumstances (e.g. death in the family, significant personal health issues), which will be reviewed on a case-by-case basis by the instructor.

Disability Assistance

Students with a disability and those with medical conditions associated with pregnancy may contact Liberty University’s Online Office of Disability Accommodation Support (ODAS) at [email protected] for accommodations.  Such accommodations require appropriate documentation of your condition.   For more information about ODAS and the accommodations process, including how to request an accommodation, please visit https://www.liberty.edu/online/online-disability-accommodation-support/. Requests for accommodations not related to disabilities or pregnancy must be directed to the Registrar’s Office, which generally handles medical needs support.

If you have a complaint related to disability discrimination or an accommodation that was not provided, you may contact ODAS or the Office of Equity and Compliance by phone at (434) 592-4999 or by email at [email protected].  Click to see a full copy of Liberty’s Discrimination, Harassment, and Sexual Misconduct Policy or the Student Disability Grievance Policy and Procedures.

Course Attendance

In an effort to comply with U.S. Department of Education policies, attendance is measured by physical class attendance or any submission of a required assignment within the enrollment dates of the course (such as examinations, written papers or projects, any discussion board posts, etc.) or initiating any communication with one’s professor regarding an academic subject. More information regarding the attendance policy can be found in the Academic Course Catalogs. Regular attendance in online courses is expected throughout the length of the term. Students who do not attend within the first week of a sub-term by submitting a required academic assignment (such as the Course Requirements Checklist, an examination, written paper or project, discussion board post, or other academic activity) will be dropped from the course. Students who wish to re-engage in the course are encouraged to contact Academic Advising to discuss their enrollment options. Students who begin an online course, but at some point in the semester cease attending, and do not provide official notification to withdraw, will be assigned a grade of “FN” (Failure for Non-Attendance). Students wishing to withdraw from courses after the official start date should familiarize themselves with the withdrawal policy.

Grading Scale

A- B+ B B- C+ C C- D+ D D- F
940-1010 920-939 900-919 860-899 840-859 820-839 780-819 760-779 740-759 700-739 680-699 679 and below

For courses with a Pass/NP final grade, please refer to the Course Grading section of this syllabus for the assignment requirements and/or point value required to earn a Passing final grade.

Add/Drop Policy

The full policy statement and procedures are published in the Policy Directory.

Honor Code

Liberty University comprises a network of students, Alumni, faculty, staff and supporters that together form a Christian community based upon the truth of the Bible. This truth defines our foundational principles, from our Doctrinal Statement to the Code of Honor. These principles irrevocably align Liberty University’s operational procedures with the long tradition of university culture, which remains distinctively Christian, designed to preserve and advance truth. Our desire is to create a safe, comfortable environment within our community of learning, and we extend our academic and spiritual resources to all of our students with the goal of fostering academic maturity, spiritual growth and character development.

Communities are predicated on shared values and goals. The Code of Honor, an expression of the values from which our Doctrinal Statement was born, defines the fundamental principles by which our community exists. At the core of this code lie two essential concepts: a belief in the significance of all individuals, and a reliance on the existence of objective truth.

While we acknowledge that some may disagree with various elements of the Code of Honor, we maintain the expectation that our students will commit to respect and uphold the Code while enrolled at Liberty University.

Adherence to the principles and concepts established within facilitates the success of our students and strengthens the Liberty community.

The Code of Honor can be viewed in its entirety at http://www.liberty.edu/index.cfm?PID=19155.

Schedule

BUSI 616

Textbook: Goetsch & Davis, Quality Management for Organizational Excellence (2016).

Module/Week

Reading & Study

Assignments

Points

1

Goetsch & Davis: chs. 1–3

3 presentations

1 website

Course Requirements Checklist

Class Introductions

DB Forum 1

Contrasting Quality Philosophies

10

0

35

50

2

Goetsch & Davis: chs. 4–6

3 presentations

1 website

DB Forum 2

Strategic Partners and Alliances

35

50

3

Goetsch & Davis: chs. 7–9

4 presentations

1 websites

DB Forum 3

DB Forum 4

Customer Satisfaction

35

35

50

4

Goetsch & Davis: chs. 10–12

4 presentations

3 websites

DB Forum 5

DB Forum 6

Training Needs Analysis

35

35

50

5

Goetsch & Davis: chs. 14–16

5 presentations

3 websites

DB Forum 7

DB Forum 8

Quality Tool Application

35

35

50

6

Goetsch & Davis: chs. 17–19

4 presentations

2 websites

DB Forum 9

DB Forum 10

Application of PDCA Cycle

35

35

50

7

Goetsch & Davis: chs. 20–22

3 presentations

2 websites

DB Forum 11

DB Forum 12

Change Management Strategy

35

35

50

8

Goetsch & Davis: The 14 Points, 7 Deadly Diseases

5 presentations

2 websites

DB Forum 13

TQM Presentation

35

195

Total

1010

DB = Discussion Board

TQM = Total Quality Management

NOTE: Module/Week 1 begins on Monday and ends at 11:59 p.m. (ET) on Friday. Modules/Weeks 2–8 begin on Saturday and end at 11:59 p.m. (ET) on Friday.