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Online · School of Business · Business

Quality Management and Productivity
BUSI-760

  • CG
  • Section 8WK
  • 11/08/2019 to 04/16/2020
  • Modified 01/13/2020

Course Description

The advanced study of the concepts of continuous improvement and quality management, viewing quality as a systematic process that improves customer satisfaction. Coverage includes methods and technologies that will aid managers in assuring that the organization’s quality system is effectively meeting the organization’s continuous improvement goals.

Requisites

Prerequisites

BUSI 700 and 710

Rationale

BUSI 760 provides an overarching view of quality management philosophy and practice to ensure the continuous improvement of the processes, products, relationships, and services that define an organization. The student will be able to apply quality improvement strategies in varied organizational settings, reflecting the biblical basis for quality and improvement (i.e., stewardship, excellence).

Measurable Learning Outcomes

Upon successful completion of this course, the student will be able to:

  1. Formulate ways to mitigate common obstacles to an organization’s continuous quality improvement (Synthesis, DBA PLO 2).
  2. Propose strategies for improving the organization using recognized quality management tools and best practices (Synthesis, DBA PLO 2).
  3. Create a quality management process improvement and implementation plan for a business, church, non-profit, or government organization (Synthesis, DBA PLOs 3 & 4).
  4. Construct a Thematic Integration of Faith and Learning Paper which integrates course concepts with a biblical worldview (Synthesis, DBA PLO 4).

Course Resources

Required Resource Purchases 

Plenert, G. (2012). Strategic continuous process improvement: Which quality tools to use, and when to use them. New York, NY: McGraw-Hill. ISBN: 9780071767187.

Starbird, D., & Cavanagh, R. (2011). Building engaged team performance: Align your processes and people to achieve game-changing business results. New York, NY: McGraw-Hill. ISBN: 9780071742269.

Keller, T. (2014). Every good endeavor: Connecting your work to God’s work. New York: Riverhead Books. ISBN: 9781594632822.

Disclaimer: The above resources provide information consistent with the latest research regarding the subject area. Liberty University does not necessarily endorse specific personal, religious, philosophical, or political positions found in these resources.

Recommended Resource

American Psychological Association. Publication manual of the American Psychological Association (Current ed.). Washington, DC: Author.

Additional Resources for Learning

    1. Computer with basic audio/video output equipment
    2. Internet access (broadband recommended)
    3. Blackboard recommended browsers
    4. Microsoft Office

Course Assignments

Textbook readings and presentations

Course Requirements Checklist

After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in Module/Week 1.

Discussion Board Forums (3)

Discussion boards are collaborative learning experiences. Therefore, this course requires 3 distinct discussion forums. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard.

Dissertation Prospectus

This course requires 1 Dissertation Prospectus. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard.

Strategic Quality Management Implementation Plan

This course requires 1 Strategic Quality Management Implementation Plan. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard.

Thematic Integration of Faith and Learning Paper

This course requires 1 Thematic Integration of Faith and Learning Paper. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard.

Course Grading

Course Requirements Checklist

10

Discussion Board Forums (3 at 150 pts ea)

450

Dissertation Prospectus

150

Strategic Quality Management Implementation Plan

240

Thematic Integration of Faith and Learning Paper

150

Total

1000

Policies

Late Assignment Policy

Course Assignments, including discussion boards, exams, and other graded assignments, should be submitted on time.

If the student is unable to complete an assignment on time, then he or she must contact the instructor immediately by email.

Assignments that are submitted after the due date without prior approval from the instructor will receive the following deductions:

  1. Late assignments submitted within one week after the due date will receive up to a 10% deduction.
  2. Assignments submitted more than one week and less than 2 weeks late will receive up to a 20% deduction.
  3. Assignments submitted two weeks late or after the final date of the course will not be accepted outside of special circumstances (e.g. death in the family, significant personal health issues), which will be reviewed on a case-by-case basis by the instructor.
  4. Group projects, including group discussion board threads and/or replies, and assignments will not be accepted after the due date outside of special circumstances (e.g. death in the family, significant personal health issues), which will be reviewed on a case-by-case basis by the instructor.

Disability Assistance

Students with a disability and those with medical conditions associated with pregnancy may contact Liberty University’s Online Office of Disability Accommodation Support (ODAS) at [email protected] for accommodations.  Such accommodations require appropriate documentation of your condition.   For more information about ODAS and the accommodations process, including how to request an accommodation, please visit https://www.liberty.edu/online/online-disability-accommodation-support/. Requests for accommodations not related to disabilities or pregnancy must be directed to the Registrar’s Office, which generally handles medical needs support.

If you have a complaint related to disability discrimination or an accommodation that was not provided, you may contact ODAS or the Office of Equity and Compliance by phone at (434) 592-4999 or by email at [email protected].  Click to see a full copy of Liberty’s Discrimination, Harassment, and Sexual Misconduct Policy or the Student Disability Grievance Policy and Procedures.

Course Attendance

In an effort to comply with U.S. Department of Education policies, attendance is measured by physical class attendance or any submission of a required assignment within the enrollment dates of the course (such as examinations, written papers or projects, any discussion board posts, etc.) or initiating any communication with one’s professor regarding an academic subject. More information regarding the attendance policy can be found in the Academic Course Catalogs. Regular attendance in online courses is expected throughout the length of the term. Students who do not attend within the first week of a sub-term by submitting a required academic assignment (such as the Course Requirements Checklist, an examination, written paper or project, discussion board post, or other academic activity) will be dropped from the course. Students who wish to re-engage in the course are encouraged to contact Academic Advising to discuss their enrollment options. Students who begin an online course, but at some point in the semester cease attending, and do not provide official notification to withdraw, will be assigned a grade of “FN” (Failure for Non-Attendance). Students wishing to withdraw from courses after the official start date should familiarize themselves with the withdrawal policy.

Add/Drop Policy

The full policy statement and procedures are published in the Policy Directory.

Honor Code

Liberty University comprises a network of students, Alumni, faculty, staff and supporters that together form a Christian community based upon the truth of the Bible. This truth defines our foundational principles, from our Doctrinal Statement to the Code of Honor. These principles irrevocably align Liberty University’s operational procedures with the long tradition of university culture, which remains distinctively Christian, designed to preserve and advance truth. Our desire is to create a safe, comfortable environment within our community of learning, and we extend our academic and spiritual resources to all of our students with the goal of fostering academic maturity, spiritual growth and character development.

Communities are predicated on shared values and goals. The Code of Honor, an expression of the values from which our Doctrinal Statement was born, defines the fundamental principles by which our community exists. At the core of this code lie two essential concepts: a belief in the significance of all individuals, and a reliance on the existence of objective truth.

While we acknowledge that some may disagree with various elements of the Code of Honor, we maintain the expectation that our students will commit to respect and uphold the Code while enrolled at Liberty University.

Adherence to the principles and concepts established within facilitates the success of our students and strengthens the Liberty community.

The Code of Honor can be viewed in its entirety at http://www.liberty.edu/index.cfm?PID=19155.

Grading Scale

A A- B+ B B- C+ C C- D+ D D- F
940-1000 920-939 900-919 860-899 840-859 820-839 780-819 760-779 740-759 700-739 680-699 679 and below

For courses with a Pass/NP final grade, please refer to the Course Grading section of this syllabus for the assignment requirements and/or point value required to earn a Passing final grade.

Schedule

BUSI 760

Textbooks: Plenert, G. (2012). Strategic continuous process improvement: Which quality tools to use, and when to use them.

Starbird, D., & Cavanagh, R. (2011). Building engaged team performance: Align your processes and people to achieve game-changing business results.

Keller, T. (2012). Every good endeavor: Connecting your work to God’s work.

Module/Week

Reading & Study

Assignments

Points

1/1

Plenert: chs. 1–3

1 presentation

Course Requirements Checklist

DB Forum 1 Thread

10

100

1/2

Starbird & Cavanagh: chs. 1–5

DB Forum 1 Reply

50

2/3

Plenert: chs. 4–7

1 presentation

DB Forum 2 Thread

100

2/4

Starbird & Cavanagh: chs. 6–8

DB Forum 2 Reply

50

150

3/5

Plenert: chs. 8–9

Keller chs. 1-3

1 presentation

DB Forum 3 Thread

Dissertation Prospectus

100

3/6

Starbird & Cavanagh: chs. 9–11

Keller chs. 4-5

DB Forum 3 Reply

50

4/7

Starbird & Cavanagh: chs. 12–15

Keller chs. 6-8

1 presentation

Strategic Quality Management Implementation Plan

240

4/8

Keller chs. 9-12

Appendix Case Study

Thematic Integration of Faith and Learning Paper

150

Total

1000

NOTE: Each course week begins on Monday morning at 12:00 a.m. (ET) and ends on Sunday night at 11:59 p.m. (ET). The final week ends at 11:59 p.m. (ET) on Friday.